❓ Frequently Asked Questions
Answers to all your questions about crikxs
From opening an account and depositing with bKash to claiming bonuses, cricket betting, and safe gaming — find out everything you need to know.
Welcome to crikxs. On this FAQ page we have provided clear and detailed answers to the questions most frequently asked by players in Bangladesh. You will find straightforward guidance on account registration, depositing and withdrawing money via bKash or Nagad, the welcome bonus, cricket betting, slot games, and responsible gaming. If you cannot find an answer to your question, our 24/7 live chat support is always ready to help.
Account and Registration
Account
To open an account at crikxs you need a valid mobile number, an email address, and your name and date of birth. The registration process is simple and can be completed in just a few minutes. Please note that crikxs is only for users aged 21 and above.
No, each player may hold only one account. Creating multiple accounts is a violation of crikxs terms and conditions. If such activity is detected, the accounts involved may be suspended or closed and any bonuses may be cancelled.
Use the "Forgot Password" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. If you still have trouble, contact the crikxs support team via live chat.
Yes, identity verification is required before making a withdrawal. You will need to upload a photo of your National ID (NID) or passport along with a selfie. This process keeps your account secure and helps prevent fraud. Verification is usually completed quickly.
If you have login issues, first clear your browser cache and cookies and try again. If the problem persists, contact the crikxs support team directly via 24/7 live chat — they can assist you in Bengali. You can also reach out by email: [email protected].
Deposits and Withdrawals
Payments
Deposits to crikxs via bKash are usually processed instantly. Your account balance is updated within a few minutes of a successful payment. If there is any delay, contact live chat with your transaction ID.
The minimum deposit at crikxs is ৳100 (the same across all payment methods). The minimum withdrawal amount is ৳1,000. You can start with a small amount and play at your own pace — it is convenient for everyone.
Yes, in addition to bKash, crikxs also accepts deposits via Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳100 for all methods. Choose whichever method you are most comfortable with.
Approved withdrawal requests at crikxs are generally processed within 1 hour. This is one of the fastest services among online casino platforms in Bangladesh. Having your KYC verification completed will make the process even faster.
crikxs does not charge any transaction fees. However, your mobile banking service (such as bKash or Nagad) may apply its own service charge — this is entirely that provider's own policy. Bank transfer fees from the relevant bank may also apply.
It may be possible to cancel a withdrawal request before processing begins. If you want to cancel a request, contact live chat immediately. Once processing has started, cancellation is not possible.
Games and How to Play
Gameplay
To bet on BPL (Bangladesh Premier League) matches, log in to crikxs, go to the cricket section, and select a live or upcoming BPL match. You can place bets on various markets including match winner, toss, total runs, and over/under. With live betting you can bet at real-time odds while the match is in progress.
crikxs offers slot games from PG Soft, Pragmatic Play, JILI, and other leading providers. Many games popular in Bangladesh are available here, including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. New games are added regularly.
RTP stands for Return to Player — it is a statistic showing what percentage of total bets a game returns to players on average over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is paid back as winnings. This is not a guarantee of immediate results but a long-term mathematical average.
Yes, crikxs is fully mobile-friendly. The site works well on any modern smartphone browser (Chrome, Firefox, Safari). All games and betting features can be enjoyed on mobile without downloading a separate app.
crikxs's live casino section features games from Evolution Gaming, Ezugi, and other providers. You can enjoy Baccarat, Roulette, Blackjack, Andar Bahar, Teen Patti, and Sic Bo with live dealers — just like playing in a real casino.
crikxs uses certified Random Number Generators (RNG) from established providers to ensure fair play. This means every game result is completely unbiased and not predetermined. The platform maintains high security standards including SSL encryption.
Bonuses and Promotions
Bonuses
When you open an account at crikxs for the first time, the welcome bonus is added automatically at the time of your first deposit. You will receive a 100% bonus on your first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus — giving you a total balance of ৳2,000.
A wagering requirement means how many times you must wager the bonus amount before you can withdraw it. The wagering requirement for the crikxs welcome bonus is 15 times (15x). This means if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.
The crikxs VIP program has 4 tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback goes up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. You can move up to higher tiers by playing regularly and enjoy special benefits along the way.
For details on which games and betting markets bonuses can be used for, please read the crikxs terms and conditions. In general, bonuses can be applied to various games and sports betting, but specific markets may have separate conditions.
The welcome bonus is given up to a maximum of ৳20,000. So if you deposit ৳42,000 you will receive the maximum bonus of ৳20,000 at the 100% rate — giving a total account balance of ৳62,000. The bonus does not apply to the portion that exceeds the bonus cap.
Security and Responsible Gaming
Security
Yes, crikxs uses SSL encryption technology to keep all your personal and financial information secure. Your data is not sold or transferred to any third party. Please read our privacy policy for more details.
No. crikxs is only for users aged 21 and above. Age is verified at the time of registration and additional proof of identity may be requested if needed. Protecting minors is our highest priority.
If you feel that gambling is having a negative impact on your life, contact crikxs via live chat to apply for self-exclusion. Arrangements will be made to close your account for a set period or permanently. See our responsible gaming page for more details.
Yes, crikxs takes responsible gaming seriously. You can speak with the support team to set daily, weekly, or monthly deposit or betting limits. Keeping your budget under control is the key to a healthy and enjoyable gaming experience.
Gambling addiction is a serious problem. Useful information and guidance can be found in the crikxs responsible gaming section. You can also seek help from a mental health professional or from family and friends. Our support team is always here for you.
Support
Still have questions?
Our Bengali-speaking support team is available 24 hours a day, 7 days a week to answer any question you have. Chat with us directly via live chat or get in touch by email.