crikxs Privacy Policy

Types and Purposes of Data Collection

We collect various types of information to register accounts on the crikxs platform and to provide our services. The main purpose of collecting this information is to give you a safe, secure, and personalized experience.

1.1 Information You Provide Directly

The information you provide to us directly includes:

• Full name and date of birth (for age verification — confirming the 21+ age requirement)
• Email address and mobile number (for communication and account verification)
• National ID card or passport number (for identity verification)
• Financial information such as your bKash, Nagad, Rocket, or Upay account number (for transactions)
• Residential address

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Usage patterns on the platform, session duration, and pages visited
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

Purposes for Using Your Information

We use the information collected only for the following purposes, and it is not shared with any unauthorized third parties:

• Account Management: To complete the registration, login, and account verification process.
• Financial Transaction Processing: To manage deposits, withdrawals, and bonus payments.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Age Verification: To ensure that services are provided only to those aged 21 or above.
• Customer Service: To respond to support queries and resolve technical issues.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To enhance the platform's performance and user experience.

Data Sharing and Disclosure

crikxs never sells your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties who provide specific services on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and security verification. These partners are given access only to the information necessary to carry out their tasks and are required to comply with our privacy policy.

3.2 Legal Requirements

In the case of a court order, government directive, or legal obligation, necessary information may be provided to the relevant authorities. In such cases, we always provide only the specific information that has been requested.

3.3 Game Providers

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers may receive limited technical data to manage your gaming session, but no personally identifiable information.

Data Security Measures

crikxs applies industry-standard technical and administrative measures to protect your information. Our security infrastructure is as follows:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Data Encryption: Collected personal and financial information is stored on servers in encrypted form.
• Access Control: Only authorized personnel can access your information, following strict need-to-know policies.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional layer of verification is used to protect your account.

Cookies Policy

The crikxs platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as maintaining your login session.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help us understand how the platform is being used and make improvements.

5.2 Cookie Controls

You can disable cookies through your browser settings. However, this may limit some functionality of the platform. Disabling essential cookies may prevent you from logging into your account.

Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Account Data: Retained for as long as your account remains active.
• Transaction Records: Financial records are retained for the period required by law.
• After Account Closure: Even after an account is closed or deleted, certain information may be retained for a specified period to meet regulatory and legal requirements.

After the above periods, personal information is securely deleted or anonymized so that you can no longer be identified.

Your Rights

As a user of the crikxs platform, you have the following rights regarding your personal information:

• Access: You may request to know what information we hold about you.
• Correction: You may request correction of any inaccuracies in your personal information.
• Deletion: In certain circumstances you may request that your information be deleted, though this may not always be possible where legal or regulatory requirements apply.
• Objection to Processing: You may object to the processing of your information for specific purposes.
• Portability: You may request your information in a structured, commonly used format.
• Withdrawal of Consent: You have the right to withdraw any previously given consent.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

Privacy Protection for Minors

crikxs strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect personal information from anyone under 21. Age verification is a mandatory step in the registration process.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

Third-Party Links and Services

Our platform is connected to various game providers and payment services. These third parties have their own privacy policies that are outside the control of crikxs.

For payment processing, bKash, Nagad, Rocket, Upay, and bank transfer service providers operate under their own privacy policies. We recommend that you read their respective privacy policies before using these services.

International Data Transfers

Our servers and service infrastructure may be located in various countries. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that your information is handled to the highest security standards.

For data transfers, we put in place appropriate contractual safeguards to ensure your privacy is protected.

Policy Changes and Updates

crikxs reserves the right to update or amend this privacy policy at any time. If any significant changes are made, we will:

• Publish the updated policy on this page with a new effective date.
• Send a notification to your registered email address.
• Inform you of the changes when you log in to the platform.

Continued use of our platform after the updated policy is published will be considered acceptance of the new policy. We recommend that you review this policy regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will respond to your request as promptly as possible.

Email: [email protected]

You can also get immediate assistance on any privacy-related matter through our 24/7 Bengali live chat support.